The administrator, that is the entity deciding how your personal data will be used, is LYOFOOD Sp. z o.o. based in Poland, Kielce, ul. Zagnańska 97A (the "LYOFOOD") an operator of an e-commerce platform available at www.lyofood.pl; www.lyofood.com; www.lyofood.es; www.lyofood.de; www.lyofood.fr; www.lyofood.co.uk ; www.lyofood.dk; www.lyofood.ch (the "Site").

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Site.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Detailed information about the use of cookies can be found in the separate Cookies Policy available on the Site.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• screen our orders for potential risk or fraud;
• send marketing information if you have given your consent.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Legal basis for processing personal data:
• Article 6(1)(b) GDPR – processing necessary for the performance of a contract or to take steps prior to entering into a contract (e.g., order fulfillment);
• Article 6(1)(c) GDPR – compliance with legal obligations incumbent on the data controller (e.g., accounting and tax obligations);
• Article 6(1)(f) GDPR – legitimate interest of the data controller, including ensuring website security, analyzing traffic, and marketing own products;
• Article 6(1)(a) GDPR – user consent, in particular for direct marketing or newsletters.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Klaviyo for informational campaign or marketing mailing (if You have agreed to receive it), for more information how Klaviyo uses Personal Information read this: https://www.klaviyo.com/legal/privacy
We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/ intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/ dlpage/gaoptout.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used, in particular:
• operators of electronic payment systems,
• courier and logistics companies delivering orders,
• hosting and technology service providers,
• providers of marketing, analytics, and mailing tools,
• entities providing accounting, legal, programming, or advisory services.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

Personal data may be used for profiling for marketing purposes, in particular to tailor advertisements or offers to the interests of the user. Profiling does not produce legal effects nor similarly significantly affect the user’s situation. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at www.networkadvertising.org /understanding-online- advertising/ how-does-it-work.

You can opt out of targeted advertising by using the links below:
• Facebook: www.facebook.com/ settings/?tab=ads
• Google: www.google.com/ settings/ads/anonymous
• Bing: advertise.bingads.microsoft.com /en-us/resources/policies/ personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YOUR RIGHTS

You have the right to:
• access your personal data,
• rectify your data,
• erase your data,
• restrict processing,
• data portability,
• object to data processing,
• withdraw consent at any time (if processing is based on consent).

You also have the right to lodge a complaint with the supervisory authority, which in Poland is the Office for Personal Data Protection (UODO). To exercise the above rights, you can contact us using the contact details provided below.

You have the right to object to the processing of your personal data when:
• the processing is based on a legitimate interest or for statistical purposes, and the objection is justified by your particular situation, object to data processing,
• your personal data are processed for direct marketing purposes, including profiling for this purpose.

TRANSFER OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

Some of the entities processing data may be located outside the European Economic Area, in particular in the United States and Canada. In such cases, data are transferred with appropriate safeguards required by the GDPR, in particular standard contractual clauses approved by the European Commission or other mechanisms legalizing data transfer.

DATA RETENTION

When you place an order through the Site, we store your Order Information for the period necessary to fulfill the order and to comply with the legal obligations of the data controller. Data may be retained for the period required by law, in particular tax and accounting regulations, and in the case of data processed based on consent – until consent is withdrawn.

CHANGES

This Privacy Policy enters into force on 2024.11.01
Due to the needs that may arise from the development of our services or regulatory changes, we are entitled to change the Policy.

The new version of the Policy will be published on our website. In addition, we will inform you about any changes that may affect the use of services.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lyofood.com or by mail using the details provided below:

LYOFOOD Sp. z o.o.
[Re: Privacy Compliance Officer]
ul. Zagnańska 97A, 25-558 Kielce, Poland